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We have very extensive operational experience
which supports services and platforms for one of the big four clearing
banks
We comprise groups of MVS Mainframe operators, Windows NT ops, Tandem
Ops and Unisys ops. We centrally monitor and control, systems, networks
and applications for multiple data centres, branch networks and a multitude
of customer and support centres.
The different skills required for the various platforms, applications,
services and networks are provided by a number of teams. Due to the amount
of experience of our people, an individual's skill will often transpose
more than one team.
The platforms we monitor and control are OS/390, AS400, Tandem, Windows
NT, and Unisys.
We perform in depth recovery of tasks and applications, the majority of
this is done to second level. We also act as a help desk for user inquiries
relating to system problems.
Other responsibilities we undertake include:
· Problem Management: We initiate Problem reports for Hardware
and Software errors. We inform Hardware vendors of the fault and co-ordinate
engineers until fixed. When a Software fault is progressed through a support
area we will monitor the Problem record through to resolution.
· Change Management: We monitor and police the change system for
any changes that relate to or have impact on System Operations. Before
we implement changes we validate the instructions and progress queries
with the raiser. We also give Operations input to projects and attend
meetings as required.
Our product knowledge is listed below in
alphabetical order under the relevant platform. We also have general Microsoft
Office skills.
OS/390:
Overview of responsibilities:
Hardware monitoring. Storage. Netview automation. Message suppression.
Hardware:
IBM 9672 parallel servers and 9674 coupling facilities.
HMC (Hardware Management Consoles)
CNTI (channel extending),
DASD using virtual disk arrays and RAID technology supplied by IBM,
EMC and Hitachi.
StorageTek Automated Tape Libraries,
3174 terminal controllers
3745 / 3746 communication controllers
NSC DXE800
DataSwitch 2400
Software:
ACF2, CICS, Connect Direct, Data Sharing, DB2, FTP, HMF, HSC,
Infoman, Infosys, ICKDSF, IMS, JCL, JES3, JES2, LHSM, LRMM, MVS, MAX/E,
MQSeries, NETEX, Netview, OPCE, Omegamon. RACF, REXX, SMS, Sysplex
Operations, TSO/ISPF, TCPIP, UNIX, VTAM/SNA/NCP,
AS400:
Overview of responsibilities:
Five AS400's are monitored
Hardware:
Software:
Tandem:
Overview of responsibilities:
Hardware and application monitoring. Batch
scheduling and system housekeeping.
Hardware:
Compaq (Tandem) Himalaya K series systems
ranging from 4 Cpus up to 12 Cpus, running D48 Guardian Operating
System.
Compaq (Tandem) Servernet S series systems ranging from 4 Cpus up
to 10 Cpus, running G06 Guardian Operating System.
Various mirrored disks, cartridge and line controllers.
Software:
Application Software:
CHAPS Sterling (LCI) & Euro (LEI), Group
Treasury (ATLAS), SWIFT (BESS), NETS (In house), DCM (In house), EFTPOS
(ACI BASE24), GROUP SWITCH (ACI BASE24), STOREPOLL (In house), Actionline/NWOL
(In house).
System Software:
AO, Auditview, Backup, Carbon copy, CMI,
Cmoncom, Coup, Dcom, Dsap, Edit, Eventtimer, FTP, FUP, Guardian, IMS,
Infosys, Measure, Mediacom, MQ, Multibatch, Ncpcom, NDM, Nof, Nskcom,
ORM, Pathcom, Peek, Pnaci, PUP, QCOM, RCP, RDF, Restore, Rmup, Rof,
Safecom, SCF, Spoolcom, Systar, TACL, Tapecom, Tedit, Tmds, TMF/TMMP,
Transcom, Tsm, and Viewsys.
Unisys:
Overview of responsibilities:
Hardware:
Software:
Windows NT:
Overview of responsibilities:
Hardware:
Software:
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